Refund policy

Returns

If your wig isn't right for you, you can return it within 10 days of delivery for a full refund. We pay the return shipping wherever you live, and we won't ask you for a reason.

The wig needs to come back unworn. You are welcome to try it on, because that is the only way to know whether it suits you. Unworn means that the tags are still attached and the wig has not been cut, styled with product or exposed to smoke.

The hairline and cap-size adjustments we make before shipping do not affect your right to return the wig.

How to return a wig

Email info@clementinewigs.com within 10 days of delivery and include your order number. We will reply with a prepaid return label. Returns from the United States go to our office at 25 Lawrence Ave, Lawrence NY 11559. Returns from everywhere else go to our showroom in Jerusalem. The label we send you carries the right address, so you don't need to write it yourself. Please pack the wig in its original box with the tags attached.

Refunds

When the wig reaches us, we refund the full price to your original payment method within 10 business days. Your bank may take a few more days to show the refund on your statement.

If your country charged you import duty or tax when the wig was delivered, send us the receipt with your return and we will refund that as well.

Exchanges

The quickest way to exchange a wig is to return it and place a new order for the one you want. You don't have to wait for the refund before ordering.

The 30-day warranty

Every wig is covered by a warranty for 30 days from the day it is delivered. If something goes wrong with the wig in that time, email us and we will repair or replace it.

Damaged or incorrect orders

If your wig arrives damaged, or it isn't the wig you ordered, email info@clementinewigs.com with a photo and we will put it right at our cost. The 10-day limit does not apply to these cases.

Questions

Write to info@clementinewigs.com. We are in Jerusalem and reply within one business day.